I do not know who you called, but it doesn't sound like Hotmail. Are you positive that you have called the correct number and not a scam of some sort?
Anyway, set up an e-mail client, such as Thunderbird, Incredimail, Windows Mail, Windows Live Mail, Microsoft Outlook or Outlook express (in either one of these programs, the setting up of your Hotmail account should only take a few clicks). Then let BullGuard scan and clean your e-mails. Simple and convenient.
Cheers!