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How do I get rid of 99 trojans in hotmail server?

Posted 12/12/2013 7:47 PM
#96296
User avatar

BCat283 Member

Date Joined Nov 2016
Total Posts: 1
My computer is not allowing me access to my Hotmail account. When calling customer support I am told that the Hotmail account has been hacked and I have 99 Trojans trying to attack my computer. Is there a way to get rid of them without paying $400?
Posted 12/16/2013 10:34 AM
#96304
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rozermartin Valued member

Date Joined Nov 2016
Total Posts: 18
Well if you can get into your account through security questions, then reset your password.
Posted 12/22/2013 3:11 PM
#96331
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Advanced member

I do not know who you called, but it doesn't sound like Hotmail. Are you positive that you have called the correct number and not a scam of some sort?

Anyway, set up an e-mail client, such as Thunderbird, Incredimail, Windows Mail, Windows Live Mail, Microsoft Outlook or Outlook express (in either one of these programs, the setting up of your Hotmail account should only take a few clicks). Then let BullGuard scan and clean your e-mails. Simple and convenient.

Cheers!
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

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Posted 12/24/2013 1:11 PM
#96337
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rozermartin Valued member

Date Joined Nov 2016
Total Posts: 18
Right I agree.... Seems it's some third party vendor that's into stealing some big bucks from your pockets.
Posted 1/15/2014 5:49 PM
#96461
User avatar

Carlsen Member

Date Joined Nov 2016
Total Posts: 3
"Andreea-Luciana Ostache" wrote: I do not know who you called, but it doesn't sound like Hotmail. Are you positive that you have called the correct number and not a scam of some sort?

Anyway, set up an e-mail client, such as Thunderbird, Incredimail, Windows Mail, Windows Live Mail, Microsoft Outlook or Outlook express (in either one of these programs, the setting up of your Hotmail account should only take a few clicks). Then let BullGuard scan and clean your e-mails. Simple and convenient.

Cheers!
Posted 1/15/2014 5:50 PM
#96462
User avatar

Carlsen Member

Date Joined Nov 2016
Total Posts: 3
"rozermartin" wrote: Well if you can get into your account through security questions, then reset your password.
Posted 1/15/2014 5:52 PM
#96463
User avatar

Carlsen Member

Date Joined Nov 2016
Total Posts: 3
What are Trojans?
Anyway, I am not on hotmail
Posted 1/15/2014 7:51 PM
#96464
User avatar

Dickens Advanced member

Date Joined Nov 2016
Total Posts: 273
Google 'Trojan' - Wikipedia has plenty of information.
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