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Bullguard Internet Security 2014 won't install

Posted 12/30/2013 11:19 AM
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rozermartin Valued member

Date Joined Nov 2016
Total Posts: 18
While trying to install my Bullguard Internet Security 2014 I am consistently receiving this error message:
"A Programme that uses Agnitum's firewall engine was detected on your computer. Bullguard can not coexist with it!
The installer will now abort."

Well I have searched for any such program or application on my system but couldn't find one. Is that a general error, anyone else has faced the same issue?

Please help.
Posted 12/30/2013 4:22 PM
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Dickens Advanced member

Date Joined Nov 2016
Total Posts: 273
I upgraded to BullGuard Internet Security 2014 soon after it was released and had no problems with the Firewall.

I've just found a post on the BullGuard Forum dated 10/1/2011. The Agnitum driver is part of BullGuard's Firewall (I didn't know that).

If you Google, 'Cannot remove Agnitum Firewall Driver' you will be able to find the post on the BG Forum, but it may not be of much help to you.

I think the best you can do is to have a Live Chat with BullGuard Support - hopefully they can give you a fix to solve your problem.
Posted 12/31/2013 2:02 AM
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Advanced member

You need to contact the support team and obtain the Uninst tool.
Andreea-Luciana Ostache
Support Team Leader

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 12/31/2013 11:23 AM
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rozermartin Valued member

Date Joined Nov 2016
Total Posts: 18
Thanks Dickens... Will be contacting BullGuard for live support. And yes I saw the post but there's nothing helpful.
Posted 9/26/2014 3:06 PM
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ChrisB Member

Date Joined Nov 2016
Total Posts: 1
I solved this problem, though not trying to install Bullguard 2014, by deleting the registry entries for Bullguard.
To do this:

Click Start button
Click Run
Type in regedit
In the registry editor, delete the folder named "BullGuard Ltd." in the SOFTWARE folder of both HKEY_CURRENT_USER and HKEY_LOCAL_MACHINE

In my case I had tried to uninstall an older version of Bullguard, but the installation hung, possibly because I may have had the normal Bullguard process running at the time.
I had had to abort the uninstall by force, terminating processes with Task Manager. This left the system in a bit of a mess, but the above solved the problem.

However, I still have not been able to install Bullguard 2014 on my XP desktop - I am still running 2013. The error I get when trying to install 2014 is "Bullguard Download has encountered a problem and needs to close. We are sorry for the inconvenience". It then invites you to tell Microsoft about the problem, which is a complete waste of time because you never get any feedback. I don't any problems on my Windows 7 laptop.

Have any other XP users encountered this problem?
I will take this up with Bullguard support.

I hope this will help.
Posted 11/14/2014 2:15 AM
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VIfV Black Member

Date Joined Nov 2016
Total Posts: 3
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