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MicroSoft Office password protected files and BullGuard

Posted 10/2/2021 6:26 PM
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Stephen Nixon Member

Date Joined Oct 2021
Total Posts: 1
In late September 2021 my password protected files using Office 19 Word started to malfunction.  Research on the internet suggests that this is caused by BullGuard.  In particular: Word crashes when opening password protected doc - Page 2 (  It applies to all password protected documents so creating new ones does not help.  I do not particularily want to uninstall BullGuard.

Has anyone else got this problem and are there any other work arounds or solutions?  It seems to me to be quite critical issue!
Posted 10/3/2021 10:12 PM
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Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 892
Hey, welcome to our forum!

Try to run the tool from here:

This should fix the problem, but please let me know if it does not.
Andreea-Luciana Ostache
Support Team Leader

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You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 10/7/2021 10:27 AM
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Winston Member

Date Joined Oct 2021
Total Posts: 1
I have had the same issue since September. Microsoft support have looked into it and put the issue down to BullGuard. If you disable Antivirus, you can access the password protected files, but this is bviously not the solution. 

Posted 10/7/2021 5:10 PM
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David Pope Member

Date Joined Oct 2021
Total Posts: 1
Since late September 2021, like Stephen Nixon, I also have this problem that  MS Office Word crashes when opening password protected docs. Is the suggestion above a general fix for this problem or are there any other solutions?
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