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Bullguard incompatible with the Final Fantasy XIV beta

Posted 6/17/2013 4:30 PM
#95809
User avatar

Leiska Member

Date Joined Nov 2016
Total Posts: 6
Just a heads up to the devs. The game patcher cannot retrieve game version information from Square-Enix's server when Bullguard is installed. Simply turning it off does not help either and a complete uninstall is necessary to patch the game. This conflict will likely persists after the game goes retail, so you may want to take a look at the issue as soon as possible.
Posted 6/18/2013 11:52 AM
#95812
User avatar

Advanced member

Thank you for the heads up!

Please allow me to inform you that BullGuard has never been compatible with a beta version of anything, but we are always among the fist to be compatible with new launches.

Beta testing, in general, is recommended to be run on a virtual machine, or a computer that is only used for beta testing, precisely because there will be programming bugs and conflicts.

Cheers!
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 8/18/2013 11:45 AM
#95958
User avatar

aidsojms Member

Date Joined Nov 2016
Total Posts: 1
You dont need to uninstall. You do need to both turn the real time antivirus off and make sure the behavioural detection checkbox is off, or make sure the continue to monitor files when bullguard is closed box is off and close bullguard . At least that works for me. Firewall still on it seems so its probably not a firewall issue.
Posted 8/22/2013 11:51 AM
#95963
User avatar

MenkoSar Member

Date Joined Nov 2016
Total Posts: 2
Cheers Aidsoims that worked.

A heads up to the Devs. Early access to the game starts this Saturday 24th August. Game launches next week Tuesday 27th I think. Bullguard is still blocking the patcher. Only way to allow it access is do what Aidsoims says or a complete un-install of Bullguard. I have also contacted Square Enix tech department re this issue. Email back from them said; they have escalated it to head office as its seen as a big problem, and would email me back when they hear from them.
Posted 8/25/2013 7:47 PM
#95966
User avatar

Advanced member

Unfortunately, until a game is released so we can get a sample of the files that are causing the problems, it is impossible for us to conduct a proper investigation.

I will ensure that the issue is handled as soon as possible though. I am a Final Fantasy fan myself.

Cheers!
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 8/28/2013 9:36 AM
#95978
User avatar

Korothir Member

Date Joined Nov 2016
Total Posts: 1
Good morning,

Just purchased this game myself to find this error (unable to complete version check, for the launcher) and bullguard causing an issue, is there any update to a fix yet?

Thank you for your time.
Posted 8/28/2013 10:15 AM
#95979
User avatar

Fregrin Member

Date Joined Nov 2016
Total Posts: 5
Only way run this game is to disable real time antivirus
Posted 8/28/2013 10:51 PM
#95982
User avatar

MenkoSar Member

Date Joined Nov 2016
Total Posts: 2
Just follow the instructions Aidsoims posted above. Once the game has done the version check and launches the patcher you can turn Bullgard back on. Game runs and patches fine etc. Its just the version checker that's not being allowed to access the web. Still a pain having to turn Bullguard off and on each time I want to launch the game.
Posted 8/29/2013 1:01 AM
#95983
User avatar

Advanced member

Is there any chance for any of you to contact us via Live Chat for this issue, so we can get the BullGuard logs and samples and investigate the issue?
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 9/1/2013 8:26 PM
#95995
User avatar

Advanced member

Please allow me to inform you that the issue has now been reproduced by our QA Team and a solution will be implemented as soon as possible.

In the meantime, as a workaround, please open BullGuard, click Settings from the top, click Browsing from the left and uncheck all boxes from there, except scan web traffic.

A big thank you to everyone for your feedback and cooperation!
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 9/21/2013 11:44 AM
#96015
User avatar

Fregrin Member

Date Joined Nov 2016
Total Posts: 5
this now seems to be fixed..version 13.0.262.

now if only sort out swtor with parent controlls p
Posted 9/24/2013 10:20 PM
#96028
User avatar

Advanced member

That will be fixed as well, as the testing team was able to reproduce the issue.

Unfortunately we do not have an ETA for that fix at the moment.
Andreea-Luciana Ostache
Support Team Leader
[url]support@bullguard.com[/url]
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 16

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
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