Had this issue with SWTOR,if Parent controls are active Bullguard blocks the game..I have been in contact with support and recently emailsent to me with the following..
I will kindly like to inform you that the QA and Development departments have confirmed the error and a solution should be available starting version .263 of BullGuard.
i think my version is 13.0.261.9
when will version .263 be released ?
i also have the issue with FFXIV where have to disable antivirus to play it..getting very discouraged with this package,had no problems with kaspersky.