Frequently Asked Questions

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What if I have a CD with an older version of BullGuard?

Case A. You already have the BullGuard Internet Security installed. In order to check your installed version, open the BullGuard application and look in the lower left hand corner of the window.

BGVersion

In this case simply activate the key following this guide.

Case B. You have an expired BullGuard Internet security subscription and have reinstalled the software.

In this case after installing you have received the below prompt:

 

Inst_Activate_LC

 

Press the Activate license-key button for you to be able to use the activation-code/license-key received with your CD.

You will receive a prompt to login with your BullGuard username and password on our website.

Login and then activate the key here:

 

Activate_Online

 

Now get back to the BullGuard application prompt and press Check Status again.

Case C. You have purchase a CD with an older BullGuard version and do not have our application installed.

Before installing BullGuard please make sure that you have removed/uninstalled all other security software from the computer you are planning to install on.

To learn how to uninstall an application click here

To do this go to Start > Control Panel > Programs and Features and locate the security application in the list. Select it and use the Uninstall button.

Follow the uninstall prompts and restart your computer at the end.

Next please follow the Install Guide and then activate the license-key as seen here: https://www.bullguard.com/support/product-guides/bullguard-internet-security-guides-14/getting-started/entering-your-licence-key.aspx

 

Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.

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