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Backup

Posted 4/14/2009 9:57 PM
#73120
User avatar

CMoon Member

Date Joined Nov 2016
Total Posts: 6
Is backup supposed to work with the trial version?
It won't for me - I keep geeting 'Bullguard has encountered an error' and the log shows 'interrupted' for each attempt. I only had a few small files, as a test.



Christine
Christine
Posted 4/15/2009 7:25 AM
#73126
User avatar

Alin Vlad Advanced member

Date Joined Nov 2016
Total Posts: 389
Hello Christine,

To gather more infos regarding your issue, please answer to this questions

1. What operating system are you using?
2. What type of files are you trying to backup ? Where they are located on your hard disk?
3. Are you trying to backup using a profile or by drag and drop on the Online Drive?
Alin Vlad
Community Manager
[url]support@bullguard.com[/url]
www.bullguard.com

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You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 4/15/2009 9:09 AM
#73127
User avatar

CMoon Member

Date Joined Nov 2016
Total Posts: 6
Thanks for the response.

I'm using Vista Home Premium.

The files are Excel 2007 files, located in a sub-folder of my Documents folder.

It was a scheduled backup, using a Profile I created (not with the wizard - I used the 'new' button).

Christine
Christine
Posted 4/15/2009 2:18 PM
#73132
User avatar

Alin Vlad Advanced member

Date Joined Nov 2016
Total Posts: 389
Try to use drag and drop and tell me if the problem persists. Also, please tell me if Microsoft Excel is open when you are trying to do the backup
Alin Vlad
Community Manager
[url]support@bullguard.com[/url]
www.bullguard.com

Download Free Trial version of BullGuard

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!
Posted 4/15/2009 2:46 PM
#73135
User avatar

CMoon Member

Date Joined Nov 2016
Total Posts: 6
Drag and drop worked OK.
No, Excel was not open when the scheduled back-up tried to run last night.
Christine
Christine
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