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Connecting to WiFi

Posted 3/20/2022 7:07 PM
#130577
User avatar

Leigh Member

Date Joined Mar 2022
Total Posts: 1
Hello All, my name is Leigh from Australia & I am after a bit of Advice please?

I have purchased a WiFi BMS (Battery Management System) & I want to go onto their Website Dashboard.

I have turned their Wi Fi on & it is connecting to my home router Ok I think, it has a number in blue 192.168.0.9 preceded by my WiFi name.

When I type this number into my browser it just times out & wont bring up the admin section to type in my SSID  & password.

Could there be a conflict with Bullguard that is stopping me? the site is reliable & is where I bought the product.

I have a WiFi access point with them on my Network list when I do it that way but cant use both modems at the same time.

Thanks for your help 

Regards - Leigh
Posted 3/21/2022 8:15 AM
#130578
User avatar

Andreea-Luciana Ostache Advanced member

Date Joined Nov 2016
Total Posts: 892
In order to check if the problem is BullGuard related and, if so, which exact BullGuard plugin causes the issue, here is what I recommend:

  1. Double-click on the BullGuard icon in the System Tray and open the application, or open it using the icon from the desktop, or from Start > Programs > BullGuard.

  2. Click on the "Settings" option from the upper part of BullGuard's window and click Advanced from the top.

  3. From the left panel of the window, choose "General" > "Main" and uncheck the "Allow BullGuard to protect its components against termination" option.

  4. Restart the computer and check if the issue persists.

  5. Open BullGuard > "Settings" and navigate to the "Antivirus" section from the left panel of the window and turn off the module by clicking on the button next to "Antivirus Protection".

  6. Click on the back button from the upper left corner of BullGuard and check if the issue persists.

  7. Return to the Antivirus section and click "Safe Browsing" under it. Uncheck "Safe browsing" and all the browser "Safe results".

  8. Check if this fixes the issue.

  9. Go to the "Firewall" section and disable this BullGuard engine, then click on the back button.

  10. Test if the problem is still there.

  11. Go to the "Vulnerabilities" section and disable this BullGuard engine, as well.

  12. Check if the problem persists.

  13. Navigate to the "Backup" section and turn off the module.

  14. Check again if the issue persists.

  15. Turn the "Game Booster" off.

  16. See if the issue persists.

  17. Click on "Pc Tune Up" and turn it off.

  18. Again, check if the issue is still there.

  19. Select "Parental Control" on the left. On the right side, check whether you have an active profile.

  20. If there is none, then skip this step. Otherwise click Manage profiles, right-click on the profile and choose Disable.

  21. Check if the problem was remedied.

  22. Disable the "Home network scanner" and see if that solves the issue.

  23. Right-click the BullGuard icon in the System Tray/ Notification area and select "Exit" then check if the problem is still there.


If the problem turns out to be BullGuard, please contact the Support Team directly, so we can get your application logs.





 
Andreea-Luciana Ostache
Support Team Leader
support@bullguard.com
www.bullguard.com

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