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Down laptop

Posted 3/22/2010 5:03 AM
#84170
User avatar

mjgatto Member

Date Joined Nov 2016
Total Posts: 4
My son has a laptop where he has downloaded a virus. I cannot get the system to come into anything but trying to get me to purchase some Anti-viral software called ANTIVIR. He had turned off all of the antivirus software I had installed to download something, I don't know what...

I have tried to load malbytes and all the other things you have suggested, but I cannot get into safemode or anything else.

Do you have anyother suggestions for me?

Thanks.
Posted 3/22/2010 10:41 AM
#84186
User avatar

markusg Advanced member

Date Joined Nov 2016
Total Posts: 406
ok, at first try one of this links:

https://download.bleepingcomputer.com/grinler/rkill.exe
https://download.bleepingcomputer.com/grinler/rkill.com
https://download.bleepingcomputer.com/grinler/rkill.pif
download, klick and run this tool, this will kill all rogue processes.
please do not restart and run malwarebytes after rkill.
please at first update, after updating, full scan, remove all, post the log.
Posted 3/27/2010 9:52 PM
#84347
User avatar

mjgatto Member

Date Joined Nov 2016
Total Posts: 4
When I try and go to the download.bleepingcompter.com, I get a re-direct to a blocked page. Down at the bottom of the page it says:spydomainsblock.com...redirect. Then it comes to a blocked page.
Posted 3/28/2010 11:02 AM
#84349
User avatar

markusg Advanced member

Date Joined Nov 2016
Total Posts: 406
Posted 3/28/2010 1:49 PM
#84354
User avatar

mjgatto Member

Date Joined Nov 2016
Total Posts: 4
Same thing. It went straight to a blocked page.
Posted 3/28/2010 3:29 PM
#84355
User avatar

markusg Advanced member

Date Joined Nov 2016
Total Posts: 406
i attach it. you must delete the file ending .asp or something like this and name it at the end
.pif
and now try it again
Post attachments:
Posted 3/30/2010 7:29 PM
#84402
User avatar

mjgatto Member

Date Joined Nov 2016
Total Posts: 4
When I clicked on rkill.pif, it starts to download and then is blocked.
Posted 3/31/2010 3:28 AM
#84406
User avatar

Touch Advanced member

Date Joined Nov 2016
Total Posts: 12974
Hello mjgatto. markusg are temporarily offline, so I´ll try to assist you.




You should be able to download OTL ->






Download OTL by OldTimer, saving it to your desktop: [3] [/3]

[color=black face="Courier New" sab="311">[2]Click here:
Before-posting-a-log[/2][/url]

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Do not PM me with logfiles. They will be deleted.


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