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Help removing URL Redirect spyware!

Posted 12/30/2008 3:13 AM
#70486
User avatar

Chau Vo Member

Date Joined Nov 2016
Total Posts: 4
I've read the information on how to remove this kind of spyware. However, the link below doesn't provide any downloaded files. Please kindly help! Thanks.


https://www.castlecops.com/downloads-file-328.html
Posted 12/31/2008 6:01 AM
#70522
User avatar

Touch Advanced member

Date Joined Nov 2016
Total Posts: 12974
Hello :smile:





Download this program: https://www.ctrlaltdel.dk/Fix_download.exe

and save it on the desktop. Then double click on it (Fix_download.exe).

You may have to allow the program to download files from the web!

The program download the necessary cleaning programs. Once the program
is downloaded, there will be a folder on your desktop named
Fix. – if the instructions not automatically opens, so
double-click "FIX_manual.htm" in Fix folder.

Please follow the instructions and copy the logs here, in this Topic.



Note : Fix_download.exe is detected by some antivirus programs as a "RiskTool" /infection; it is not a virus. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.







If necessary, temporarily disable your anti-virus, real-time protection before downloading


[color=black face="Courier New" sab="311">[2]Click here: Before-posting-a-log[/2][/url]

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />[/color]
Do not PM me with logfiles. They will be deleted.


Posted 12/31/2008 10:52 AM
#70536
User avatar

Chau Vo Member

Date Joined Nov 2016
Total Posts: 4
Hello Touch,

Here is the log from running Malwarebytes' Anti-Malware:

Malwarebytes' Anti-Malware 1.31
Database version: 1582
Windows 5.1.2600 Service Pack 2

12/31/2008 5:47:59 PM
mbam-log-2008-12-31 (17-47-38).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 98725
Time elapsed: 12 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Posted 12/31/2008 7:48 PM
#70553
User avatar

tehsplink Member

Date Joined Nov 2016
Total Posts: 3
From your Malwarebytes log, it's possible to see that 2 infections were found but no action was taken. You may wish for somebody else on the forum to back me up, however to go start>run and then type in regedit. In the box that has come up, click on the Folder-Like icons and locate HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper
Once you are there, find the key named Hijack.DisplayProperties, and then right click>Delete.
Do the exact same but instead, locate HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges and locate the key named Hijack.DisplayProperties, then right click and delete.


This will delete the 2 reg files/keys that MalwareBytes Couldn't/Didn't. Your computer is infection free as far as MalwareBytes is concerned.


Please download HijackThis from https://majorgeeks.com/download3155.html and run it. I cant remember if you have to install it or not, but i am 90% certain you dont. When the program opens, click on do a system scan and save a logfile. Then save the logfile, open it into notepad and copy&paste the contents here.
Me or another member will give you more support after you have completed the steps given :)
Posted 1/1/2009 3:48 AM
#70565
User avatar

Touch Advanced member

Date Joined Nov 2016
Total Posts: 12974
Please post combofix log

[color=black face="Courier New" sab="311">[2]Click here: Before-posting-a-log[/2][/url]

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />[/color]
Do not PM me with logfiles. They will be deleted.


Posted 1/2/2009 8:22 AM
#70619
User avatar

Chau Vo Member

Date Joined Nov 2016
Total Posts: 4
Hi all,




As my computer is managed by policy so I can't stop the antivirus service. ComboFix can't continue without stopped antivirus service. Therefore I post the log of HiJackThis instead:




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:06, on 2009-01-02
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal




Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Novadigm\AXF\Bin\XFSrvcNT.Exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINNT\system32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\apss.exe
c:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
c:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
c:\Program Files\Novadigm\radexecd.exe
c:\Program Files\Novadigm\radsched.exe
c:\Program Files\Novadigm\Radstgms.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\StacSV.exe
c:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
c:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\Program Files\TightVNC\WinVNC.exe
C:\Program Files\Zebedee\zebedee.exe
C:\WINNT\system32\CCM\CcmExec.exe
c:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Novadigm\AXF\Bin\XFStatus.Exe
C:\WINNT\system32\hkcmd.exe
C:\WINNT\system32\igfxpers.exe
C:\WINNT\stsystra.exe
C:\WINNT\system32\igfxsrvc.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Java\j2re1.4.2_08\bin\jusched.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\ITSCWeb\ITSCweb.exe
C:\Program Files\Apoint\Apntex.exe
C:\Progra~1\Novadigm\rnsdaemn.exe
C:\Progra~1\Novadigm\rnsdaemonkit.exe
C:\WINNT\system32\ctfmon.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
c:\Program Files\Meeting Center\Modules\Calendar\AddInMon.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Unikey\UniKeyXP.exe
C:\WINNT\regedit.exe
C:\ComboFix\pv.cfexe
C:\Documents and Settings\1314205\Desktop\FIX\HijackThis.exe




O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINNT\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINNT\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINNT\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [IgfxTray] C:\WINNT\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINNT\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINNT\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\Pointdev\TightVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!AXF XFRunOne.Exe] "C:\Program Files\Novadigm\AXF\Bin\XFRunOne.Exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] c:\Program Files\Java\j2re1.4.2_08\bin\jusched.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] c:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SWFAss] c:\winnt\SYSTEM32\KIX32.exe /i c:\winnt\SWFAss.KIX
O4 - HKLM\..\Run: [ITSCsystray] C:\Program Files\ITSCWeb\ITSCweb.exe
O4 - HKLM\..\Run: [wallpaper] c:\winnt\system32\kix32.exe c:\winnt\wallpaper.kix
O4 - HKLM\..\Run: [RNSDaemon] C:\Progra~1\Novadigm\rnsdaemn.exe
O4 - HKLM\..\Run: [Rnsdaemonkit] C:\Progra~1\Novadigm\rnsdaemonkit.exe
O4 - HKLM\..\Run: [EFSAssistant] "C:\Program Files\Microsoft EFS Assistant\EFSAssistant.exe"
O4 - HKCU\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [MeetingLauncher] c:\Program Files\Meeting Center\Modules\Launcher\mcLauncher.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MeetingLauncher] c:\Program Files\Meeting Center\Modules\Launcher\mcLauncher.exe (User 'Default user')
O4 - Global Startup: Bluetooth Manager.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\j2re1.4.2_08\bin\NPJPI142_08.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\j2re1.4.2_08\bin\NPJPI142_08.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} (Crystal Report Viewer Control) -
O23 - Service: Admin Password Scrambler (APS) - Unknown owner - C:\WINNT\System32\apss.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - c:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: iPassConnectEngine - iPass, Inc. - c:\Program Files\iPass\iPassConnect\iPassConnectEngine.exe
O23 - Service: iPassPeriodicUpdateApp - iPass, Inc. - c:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
O23 - Service: iPassPeriodicUpdateService - iPass, Inc. - c:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - c:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Radia Notify Daemon (radexecd) - Novadigm - c:\Program Files\Novadigm\radexecd.exe
O23 - Service: Radia Scheduler Daemon (radsched) - Novadigm - c:\Program Files\Novadigm\radsched.exe
O23 - Service: Radia MSI Redirector (Radstgms) - Novadigm - c:\Program Files\Novadigm\Radstgms.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - c:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\StacSV.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - c:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - c:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
O23 - Service: VNC Server (winvnc) - Constantin Kaplinsky - C:\Program Files\TightVNC\WinVNC.exe
O23 - Service: XFSrvcNT - Hewlett-Packard - C:\Program Files\Novadigm\AXF\Bin\XFSrvcNT.Exe
O23 - Service: Zebedee Client Service - Unknown owner - C:\Program Files\Zebedee\zebedee.exe

--
End of file - 12231 bytes




Posted 1/2/2009 8:34 AM
#70621
User avatar

Touch Advanced member

Date Joined Nov 2016
Total Posts: 12974
Does this mean- "computer is managed by policy" you are not allowed to do excactly what I suggest ? If not, we are both wasting our time ;-)

[color=black face="Courier New" sab="311">[2]Click here: Before-posting-a-log[/2][/url]

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />[/color]
Do not PM me with logfiles. They will be deleted.


Posted 1/2/2009 9:24 AM
#70624
User avatar

Chau Vo Member

Date Joined Nov 2016
Total Posts: 4
Dear Touch,




I've tried to stop the service Antivirus as you mentioned successfully. Please see the attached the log file as of ComboFix.




Regards,

Chau.



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